Account & Data Deletion Request

⚠️ Important: Account deletion is permanent and irreversible. All your nutrition data, food logs, progress, and settings will be permanently deleted.

Overview

At TEMPO, we respect your privacy and provide you with the right to request the deletion of your account and any associated data at any time, in compliance with GDPR, CCPA, and other privacy regulations.

What Gets Deleted

When you request account deletion, the following data will be permanently removed:

Account Information: Email, name, profile picture, authentication credentials
Nutrition Data: All food logs, meal entries, consumption history
Health Metrics: Weight, height, BMI, nutritional goals, progress tracking
Custom Foods: Any foods you created manually
Settings & Preferences: Themes, notifications, dietary restrictions, allergies
Cloud Sync Data: All data stored in Firebase Firestore (if you enabled cloud sync)
Food Photos: Any photos you uploaded to Firebase Storage
Analytics Data: Crash logs and usage analytics tied to your account

Note about local data: Data stored locally on your device will persist until you uninstall the app or clear app data manually. We recommend clearing app data from Android Settings after account deletion is confirmed.

What Happens to Premium Subscriptions

Action Required: If you have an active Premium subscription, you must cancel it separately through Google Play Store BEFORE deleting your account.

How to cancel:

Open Google Play Store app
Tap Menu > Subscriptions
Find TEMPO Premium
Tap Cancel subscription

Deleting your account does NOT automatically cancel subscriptions. You may continue to be charged if you don't cancel separately.

Deletion Methods

Method 1: In-App (Recommended)

Open TEMPO app
Go to Settings > Account
Scroll to bottom and tap Delete Account
Confirm deletion (you'll be asked twice to prevent accidents)
Your account will be deleted immediately

Method 2: Email Request

If you cannot access the app, send an email to:

Email: privacy@ritmoapp.com

Subject: Account Deletion Request

Include:

Your full name
Email address used for account
Reason for deletion (optional but helpful)
Confirmation statement: "I confirm I want to permanently delete my TEMPO account and all associated data"

Send Deletion Request Email

Processing Timeline

In-App Deletion: Immediate (account deleted instantly)
Email Request: We will verify your identity and process deletion within 7 business days
Confirmation: You will receive an email confirmation once deletion is complete
Backup Removal: Encrypted backups may persist for up to 30 days before automatic removal

What We Keep (Legal Requirements)

For legal, security, and fraud prevention purposes, we may retain certain anonymized data:

Anonymized usage statistics (no personal identifiers)
Purchase records (required by tax law for 7 years)
Fraud detection logs (hashed identifiers only)

This retained data cannot be linked back to you.

Alternatives to Deletion

Before deleting your account, consider these alternatives:

Export Your Data First

You can export all your nutrition data before deletion:

Settings > Data > Export Data
Choose format: CSV or JSON
Save to your device for personal records

Temporary Break

Simply stop using the app (data remains on your device)
Disable notifications: Settings > Notifications
Disable cloud sync: Settings > Account > Cloud Sync

Remove Ads

If ads are the concern, upgrade to Premium ($4.99/month or $39.99/year)
No ads, more features, priority support

After Deletion

Can I Create a New Account?

Yes, you can create a new account anytime. However, all previous data will be lost and cannot be recovered.

Can I Recover My Data?

No. Deletion is permanent and irreversible. Make sure to export your data before deletion if you want to keep records.

Will I Still Receive Emails?

You will be automatically unsubscribed from all marketing emails. You may receive one final confirmation email confirming deletion.

Questions or Issues?

If you have questions about account deletion or data privacy:

Privacy Questions: privacy@ritmoapp.com
General Support: support@ritmoapp.com
Privacy Policy: Read Full Privacy Policy

Your Privacy Rights

Under GDPR and CCPA, you have the right to:

Access your data
Correct inaccurate data
Export your data (data portability)
Delete your data (right to be forgotten)
Object to processing
Withdraw consent

We are committed to honoring these rights. Contact us anytime at privacy@ritmoapp.com

Back to Privacy Policy | Contact Privacy Team